The platform that operates claims, not just records them.
Smartclaims is our proprietary technology for claims management. You can adopt it as a platform, or let us operate it for you from start to finish.
- Classifies by complexity
- Routes to the right team
- Runs reinsurance and TPA
- Audits every action
Built to execute, not just to file away.
Multi-line management.
Auto, Home, Health, Life, Transport, Workers' Compensation, Personal Accident, Products, among others. Each line with its own case type, documentation and settlement workflow.
Complexity classification engine.
Fast Track, Administrative, Administrative with adjuster, and External adjuster — the engine makes the call based on configurable signals and the team confirms it.
Reinsurance / TPA module.
Automatic loss calculation and multi-currency support for operations with reinsurers and for third-party administrators working across jurisdictions.
Jurisdiction-based configuration.
Smartclaims adapts to each country's regulation, not the other way around. Deadline rules, mandatory documentation, and acceptance and fraud criteria, all configurable by country.
Full traceability.
From FNOL to analytics. Every action on a case file is logged: who, when, under what rule. It serves audits, improves the model, and answers to the regulator.
The dashboard the operating team sees.
Platform alone, or platform with the team that operates it.
Two valid paths depending on what you want to build in-house and what you'd rather delegate. Both deliver the same technical depth and the same support.
Two ways to bring in Smartclaims.
Both options are valid; the choice depends on what the insurer wants to build internally and what it prefers to delegate. Both are delivered with the same technical depth and the same support.
Smartclaims as a platform
We implement Smartclaims within your organization. Configuration by line, jurisdiction and operating model is tailored to you. Your in-house team operates it with our support during rollout, and with maintenance support afterward.
This option is the right one when the insurer wants to build internal operating capacity and needs the tool to support it.
Smartclaims with an expert team behind it
Smartclaims is delivered together with the team that operates it and keeps it up to date with every regulatory change. The insurer focuses on its portfolio and on the relationship with the policyholder, while claims operation stays with Leverbox.
This option is the right one when the insurer wants to delegate the operation and keep a single party accountable from start to finish.
Custom integrations and modules.
When Smartclaims needs to connect to a particular core system, or requires a specific module for a line of business or regulation, we build it without disrupting the operation.
Discover custom developmentPlatform alone, or platform with an operating team?
Tell us what you want to build in-house and what you'd rather delegate. Both options are the same conversation.
Talk to an expert