Operational diagnosis
We identify bottlenecks and define the management model before we put the operation to work.
We take ownership of the operation.
We integrate the capabilities needed to manage the claim from start to finish, under a single operating model.
01
People
Specialized teams by line of business and complexity.
02
Processes
An operating model designed around the claim's full lifecycle.
03
Technology
Smartclaims as the cross-cutting management and automation platform.
04
Control
Traceability, SLAs, productivity and operational data.
We don't offer isolated resources. We build and run the claims function.
The BPO / TPA difference01 02 03
We're not a call center.We're not a network of adjusters.We're not just software.
We are the complete claims operation.
Operation in steady state
Teams up and running, live KPIs, dashboards, recurring reporting and real-time exception handling.
Integrated technology
Smartclaims as the backbone: automation, end-to-end traceability and unified operational data.
The outcome matters
An operation designed to improve the claim's outcome.
It's not just about handling case files. We design the operation to cut cycle times, control costs and improve the experience, while keeping visibility over every case.
01Time
Reduced average case cycle time, with clear milestones from opening to closing.
02Cost
Control of cost per case and visibility into deviations before they hit the bottom line.
03Quality
Consistent decisions, traceability at every step and continuous learning from cases.
04Experience
Support for the policyholder at the moments that matter, with clear, resolutive communication.
One operation, with judgment by line of business.
The same operating model adapts to the logic of each line: auto, home, health, life, corporate, liability, marine, aviation and others.
AutoHomeHealthLifeCorporateLiabilityMarineAviationOthers
How we work
An operation with no overlaps.
We define a single owner per case, with clear rules and end-to-end traceability.
- 01
Intake and triage
Capturing the notice, validating data and routing to the right team by line and complexity.
- 02
Handling and resolution
Processing, adjusting, valuation and agreement with the policyholder or the vendor.
- 03
Closing and learning
Settlement, payment and recording the information that feeds the operating model.
Shall we add Leverbox to your operation?
We start by understanding your current operation and define together how we run it end to end.
Keep managing it piecemeal, or run the whole cycle together?
If you're weighing outsourcing your claims operation, or already run one but need to scale with more control, let's talk about how we do it.
Talk to an expert